Why Patients Mishear, Forget, and Fixate (And How to Fix It)
Even when clinicians explain clearly, patients often mishear, forget, or focus on the wrong information. Understanding the brain’s shortcuts helps your message land.
5 Habits Clinicians Use to Earn Trust and Deepen Connection
Every patient interaction is a chance to build—or erode—trust. These five habits, drawn from real clinical practice, show how small shifts in communication can transform ordinary encounters into lasting connections.
Rediscovering the Human Connection in Healthcare
Burnout, protocols, and endless demands can strip care of its heart. But every conversation is a chance to restore connection with patients, colleagues, and yourself. Here’s how leaders can bring humanity back to the center of healthcare.